Refund & Billing Policy
This Refund & Billing Policy describes how subscriptions, renewals, cancellations, and refunds work for Scorefold. It supplements our Terms of Service.
1. Subscription model
Access to rating checks requires an active paid monthly subscription. We do not offer free trials, demo checks, or complimentary fresh queries. Registration is free; all fresh checks are consumed against your paid plan limits.
2. Billing cycle & renewal
Subscriptions are billed monthly in advance via PayPal Subscriptions on the renewal date shown in your account (or in your PayPal autopay settings). Plans renew automatically until you cancel. By subscribing, you authorize charges to your payment method each billing period at the then-current price (subject to notice where required by law).
3. Fresh checks & cache
Each plan includes a monthly allowance of fresh checks. Unused fresh checks expire at the end of the billing period and do not roll over. Cached results you have already generated remain available in your personal cache for 14 days and are separate from fresh-check limits.
4. No refunds
All subscription fees are non-refundable. We do not provide refunds or credits for partial months, unused fresh checks, downgrades, or dissatisfaction with results. Each fresh check consumes third-party API and compute resources at the time of use; this policy reflects those costs. Mandatory consumer rights in your jurisdiction may provide exceptions. Where applicable law requires a refund, we will comply.
5. Billing errors
If you believe you were charged incorrectly (e.g. duplicate charge or wrong plan), contact [email protected] within 30 days of the charge. Verified billing errors will be corrected — typically via refund or credit at our discretion.
6. Cancellation
You may cancel anytime through your account settings or PayPal autopay. Cancellation stops future renewals; you retain access until the end of the current paid period. Cancellation does not entitle you to a refund for the current or any prior period.
7. Price changes
We may change subscription prices for future billing periods. We will notify you in advance where required by law. Continued use after a price change takes effect constitutes acceptance of the new price for subsequent renewals.
8. Payment processor
Subscriptions are billed through PayPal Subscriptions. Payment data is handled under PayPal’s terms and privacy policy. We do not store full card or bank account numbers on our servers.
9. EU withdrawal right
EU consumers may have a 14-day right to withdraw from distance contracts for digital services. Where permitted by law, you may be asked to expressly consent at checkout that the Service begins immediately and acknowledge that you lose the withdrawal right once performance begins. Consult applicable law or a qualified adviser if unsure.
10. Contact
Billing support: [email protected] Legal inquiries: [email protected]